PayQ Limited

International House,
12 Constance Street,
London E16 2DQ,
United Kingdom.

  Sales Support


  Customer Support


  General Enquiry


payq contact   +44-1213-680-164

payq contact   +1-800-980-1819

© 2018-2020. PayQ Ltd. All rights reserved.

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Terms and Conditions


Card Network

The Card Network includes the card scheme organizations Visa and MasterCard as well as our acquiring partner financial institution .


A payment card from Visa or MasterCard.


The person to whom a Card is issued

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The PayQ Website of the Merchant's region. All regions can be found on the main website, PayQ.eu which is the applicable Website if there is no specific PayQ Website for the Merchants region.

The PayQ service

We help you accept payments using any Card accepted by the Card Network within the rules established by the Card Network. Included in our service is the establishment of a Merchant Agreement with the Card Network through the acquiring bank. You accept that PayQ may sign such an agreement on your behalf.
PayQ do not assume any liability for products or services charged using our service. It is the Merchant's responsibility to make sure that any use of our services happens in accordance with the terms of service and the rules set forth by the Card Network (see Card Network rules).

Payouts (funding)

Payouts will be scheduled weekly each Wednesday covering all transactions since the last transaction unless otherwise agreed in the Merchant agreement. A fixed volume based amount may be kept in reserve depending on your type of business. Payment shall be made net of fees, penalties, refunds, chargebacks and reserves.
The Merchant has a duty to reconcile PaqQ payment calculations with its own bookkeeping in a timely manner. Any objections must be made within 30 days of the payout. PayQ reserves the right to suspend payouts, keep reserves, or change the payout schedule for any reason without prior notice.


The completion of a transaction is a two-step process: First an authorisation to check if the card is valid and there is sufficient funds for the required transaction. If these are confirmed, the amount is reserved and the transaction has been authorised.
Second, to complete the transaction a capture has to be made to charge the Card.
The transaction may not be captured before the goods or services has been delivered or shipped to the Cardholder in full.

Banned transactions

PayQ may not be used for any payments that are in violation with the rules of PayQ or the Card Network or that harms the reputation of PayQ or the Card Network. Examples of such payments would be anything non- compliant with applicable laws in the Card Holders or the Merchants jurisdiction, payments received on behalf of others, payment of debt and payments for goods or services which may be an infringement of copyright.
A violation of this is considered by both PayQ and the Card Network as a breach of the Agreement which may result in immediate termination of the Agreement. PayQ or the Card Network may impose substantial non-compliance fees on the Merchant for any violation.


The Merchant agrees to pay the fees stated on the Website linked to and incorporated into this Agreement by reference. If a specific Merchant agreement has been concluded the applicable fees will be those of the Merchant agreement.

Disputes (chargebacks)

A Cardholder may dispute a transaction. The reasons for a dispute include, but are not limited to, that the Cardholder denies knowledge of the transaction, the payment was completed otherwise, the Cardholder has not received the agreed product or service, the Cardholder has returned the goods received or that the amount was larger than agreed. The Merchant is obliged, on PayQ request, to submit immediately all relevant documentation relating to any disputed transaction. If the Merchant is unable to prove its right to withhold a refund, PayQ may decide to return the payment to the Cardholder. PayQ's decision is final and cannot be appealed to any court.
We, or the Card Network, may at any point determine that the Merchant is incurring excessive chargebacks. In this case additional fees, penalties or fines could be issued. Ultimately excessive chargebacks can lead to a suspension or termination of the agreement.

Credit assessment

PayQ and the Card Network maintains the right to obtain credit information about the Merchant and its owners, and to request from the Merchant any information that it deems necessary for an ongoing assessment of the business relationship.
PayQ and the Card Network has the right to conduct unannounced physical inspections of any of the Merchant's premises and warehouses as part of its regular ongoing credit assessment. An assessment may include premises, servers, data warehouses, business procedure, etc. The cost of the inspection shall be paid for by the Merchant.


The Merchant shall at all times comply with applicable national or regional laws and rules regarding data security and the Card Schemes' standard for the safe management of card data known as the PCI DSS. The standards are continually improved, and the current rules can be found at https://www.pcisecuritystandards.org
PayQ always encourages the Merchant to handle as little of the card transaction as possible (e.g. by using PayQ's checkout functionality) to minimise the security measures that has to be taken and thereby the risk.
The Merchant is not allowed to store, even transiently, or in any way gain access to any Card details. If the Merchant suspect or has proof that there has been a security breach relating to Cards the Merchant must notify PayQ immediately. In the case of losses due to stolen card data or fines imposed by the Card Network the Merchant is responsible.

Card Network rules

The Merchant must at all times comply with the rules and guidelines of the Card Network. Not all rules and guidelines are available online. The current rules and guidelines can be found at the following webpages:
MasterCard Learning Center
MasterCard Rules
Visa Card Acceptance Guidelines for Merchants
Chargeback Management Guidelines for Visa Merchants

The Card Network reserve the right to amend the rules and guidelines with or without a notice as they deem necessary.

Termination of the agreement

The agreement can be immediately terminated for any reason by either party. Termination does not change the Merchant's liability regarding any transactions, refunds or disputes and PayQ may choose to hold any funds deemed necessary to resolve disputes related to processed transactions. Any outstanding balance must be resolved by payment (if negative) or following current payout terms.

Right to amend

PayQ has the right to amend, add and delete any of the terms and conditions of this Agreement with a notice of two months. Notice of changes will be given on the Website. The changes will be deemed to have been accepted by the Merchant unless PayQ has been notified of the contrary in writing. The Merchant has the right to terminate this Agreement as mentioned in Termination of the agreement before the proposed date of the implementation of the changes.


The merchant is not entitled to disclose to any third party the contents of the Merchant Agreement or any communication with PayQ, which should be treated as confidential.
PayQ shall be entitled to disclose any information about the agreement, transactions and the merchant to its payments processors who are further entitled to disclose this information to the Card Network.
The Merchant cannot raise claims against PayQ for damages, including lack of revenue due to systems being unavailable or faulty. The Merchant is encouraged to monitor all operations and maintain adequate backup system.
The Court of Poland shall settle disputes raised by any party or Merchant.

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 International House, 12 Constance Street,
London E16 2DQ, United Kingdom.

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