PayQ Limited

International House,
12 Constance Street,
London E16 2DQ,
United Kingdom.

  Sales Support


  Customer Support


  General Enquiry


payq contact   +44-1213-680-164

payq contact   +1-800-980-1819

© 2018-2020. PayQ Ltd. All rights reserved.

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Privacy Policy

PAYQ is an integrated payment processing company of PAYQ Ltd. registered at company house with Registration Number as 11427260.

This Privacy Statement is designed to advise you about the type of information that PAYQ collects and the purposes for which this information is being processed, used, maintained and disclosed.

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Personal information

Personal data refers to any information that tells us something about you or that we can link to you. PaqQ processes any information we receive from you, including personal and financial information you provide to us including when you or your business: make a payment, enquire or make an application for PayQ services, register to use and/or use any of our services and when you communicate with us through e-mail, SMS, WhatsApp, a website or portal, telephone or any other electronic means.

Such information may include you or your customer’s:

name including first name and family name, date of birth, e-mail address, billing address, username, password and/or photograph, address, nationality and country of residence;

card account number, card expiry date, CVC details, bank and/or issuer details; and/or

information relating to any items purchased, including the location of the purchase, the value, the time and any feedback that is given in relation to such purchase.

By processing, we mean everything we can do with this data such as collecting, recording, storing, adjusting, using, disclosing, transferring or deleting. For more information about the way we use your personal data, please refer to Section 4 (“What we do with your personal data”).

You share personal information with us, for example when you: visit our website, complete a(n) (online) (application) form, sign a contract, make a payment or alternatively use our payment services, or contact us through one of our channels.

Sensitive data

We do not record sensitive data relating to your health, ethnicity, religious or political beliefs unless it is strictly necessary. When we do it is limited to specific circumstances, for example if you as a customer of an PayQ merchant make a payment for a membership fee to a political party or religious organization.

Administration. When you open a merchant account we are legally obliged to collect personal data that verifies your identity (such as a copy of your ID card or passport) and to assess whether we can accept you or your company as a customer. We also need to know your address or phone number to contact you.

Managing customer relationships. We may ask you for feedback about our products and services and share this with certain members of our staff to improve our offering. We might also use notes from conversations we have with you online, by telephone or in person to customize products and services for you.

Credit risk. To assess the financial position of your company we apply specific risk models that may involve the use of personal data..

Providing you with the best-suited products and services. When you visit our website, call our customer service center or visit a branch, we gather information about you. We analyze this information to identify your potential needs and assess the suitability of products or services. For example, we may suggest investment opportunities suited to your profile. We analyze your payment behavior, such as large amounts entering or leaving your account. We assess your needs in relation to key moments when a specific financial product or service may be relevant for you, such as starting your first job or buying a home. We assess your interests based on simulations you participate in on our website.

Improving and developing products and services: Analyzing how you use our products and services helps us understand more about you and shows us where we can improve. For instance, when you open a merchant account, we measure the time it takes until your first transaction to understand how quickly you are able to use your merchant account.

Contact Us

If you want to know more about PayQ’s data policies and how we use your personal data, you can send us an e-mail at the following dedicated e-mail address: hello@payq.eu.

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 International House, 12 Constance Street,
London E16 2DQ, United Kingdom.

Visit the helpdesk

payq flag +1-800-980-1819

payq flag +44-1213-680-164


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