You can initiate a refund from dashboard of your PayQ Merchant Account.
Click on 'Transactions' tab. Please select 'Filter' according to Transaction ID, Type, Date, Status & Source (as per requirement) select the transaction you want to refund. On the next page, click on 'Refund' button Select 'Full Refund'/'Partial Refund' as per your requirement and the refund will be initiated instantly.
Refund will be initiated on the same day (provided you have sufficient funds in your PayQ account). It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account. In case of Netbanking transactions, certain government banks may take some more days.
No, you will not be charged for initiating the refund. But the transaction fee that was charged during the initial transaction processing will not be returned. Please note that the refund amount will be deducted from your pending settlement.
We don’t entertain such request. However you ask the bank to do so. Just refund the original card from your dashboard. The bank can reroute it to your customer’s new card.
Refunds can’t be cancelled. However, you can again charge the customer with the same amount. But it should be done with the consent of the customer.
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